Posted Date
3/26/2024
Description
Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity Adobe's Customer Reference Program is undergoing an evolution to meet the growing needs of our enterprise sales organization. As a core member of the Customer & Field Communications team, the Customer Reference Program Manager will own and drive scalable programs and processes to funnel referenceable customers into the program. They will also play a key role building internal awareness and active use of the program. We are looking for an enterprise program manager with strong communication and relationship-building skills, and an affinity for delivering value to both internal and external customers. Previous experience working on a customer reference, customer advocacy, or customer marketing program would be a plus. What you'll Do Nurture relationships with key collaborators across the business to build a sustainable pipeline of referenceable customers. Own peer networking programs to connect existing customers that are realizing value with Adobe solutions to prospective customers in order to progress sales pipeline Explore new communications channels, both internally and externally, to reach and engage prospective customer references Measure program impact by evaluating program performance against quarterly and annual goals Implement a quarterly reporting cadence to cross-functional leadership teams to showcase the impact of the reference program on sales pipeline Drive momentum by evangelizing the program's value and impact both internally to users and externally to customers. Support program leadership to establish and maintain a customer appreciation motion Assist with special projects and other activities as needed What you need to succeed Bachelor’s degree or equivalent 4-6 years of demonstrated experience in program management in a customer reference, customer advocacy, customer marketing, customer success, or communications role Ability to exercise independent judgement, critical thinking, and follow-through to implement projects from initial stage through completion Experience using common Customer Marketing and Sales technology platforms Creativity and a willingness to try new approaches Outstanding writing, communication, and presentation skills Ability to build coalitions and internal alignment Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $76,500 -- $162,100 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015. Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees. At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. There's more than meets the eye when it comes to Adobe. Take the quiz and see how well you know us! Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015. Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
Salary162,100.00 Annual