Posted Date
3/27/2024
Description
Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Changing the world through digital experiences is what Adobe is all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We're on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Adobe's End-to-End Enablement team is seeking a Manager of Document Cloud Enablement responsible for strategy, leadership, direction, and managing self-service and enablement content, community, and social teams. Our Document Cloud category is responsible for a complete portfolio of secure digital document solutions that speed business transactions through 100% digital workflows. It includes Acrobat DC and Adobe Sign services, plus web and mobile apps that integrate into our customers’ existing document processes, productivity apps, and systems. Our teams are passionate about driving customer self-service, engagement, and value from Adobe products and solutions by delivering effective, measurable, and personalized experiences and solutions cohesively across apps, web, social, communities, and automated chatbots with velocity and scale. In this role, you'll set the overarching strategy, define detailed plans for key products like Adobe Acrobat and Adobe Sign, and enable billions of users to self-serve through content and experiences across all our surfaces. You’ll also partner closely with support, product, engineering, and marketing partners and leaders to share customer and product insights, influence product experiences, priorities, and roadmaps, and increase product value for customers and Adobe. What you’ll do Develop customer success strategies focused on self-service, enablement, and engagement, helping customers achieve their goals and increase the value of Adobe’s apps and services. Enable new users and experienced pros to succeed with Adobe products and services through content, community, and social channels. Draw concrete insights by triangulating data from various sources to drive strategy and priorities, deliver solutions directly or through partners, and measure the impact of efforts. Foster a vibrant community of Adobe users where individuals can connect, share knowledge, and learn from each other. Engage with community members through forums, user groups, and events to encourage collaboration and peer support. Build effective and trusting business relationships with support, product, engineering, and marketing teams to support E2EE’s strategic goals in alignment with user needs. Be a strategic leader and partner with key leaders and teams across Adobe to raise your team’s visibility, opportunities, and value to drive business impact. Ensure content, services, and experiences developed and delivered are of high quality and build trust and increased value for our customers. Drive strategies, experimentation, and innovation that increase our ability to meet opportunities and challenges while expanding the capabilities and the value of our teams. Lead and manage a team of seven- to 10 people consisting of content creators, community and social specialists and strategists in multiple locations. Develop and scale individual and team skills, capabilities, and effectiveness and resolve issues or gaps in people or processes. Experience & qualifications 8+ years of experience or proven ability at a consumer software company where most of your work involved customer-centric content, experiences, and collaborating with various partners. Experience in strategic leadership, collaboration, and storytelling within highly matrixed teams. An understanding of content strategy principles, including content planning, creation, distribution, and measurement. Experience in building and nurturing online communities and forums where customers can connect, share knowledge, and provide mutual support. Demonstrated success in cross-regional projects or initiatives coupled with the capability to juggle and prioritize many projects simultaneously. Ability to deliver meaningful insights by triangulating data from various sources and applying a data-driven methodology to prioritization, decisions, and outcomes. At Adobe, you'll be immersed in an exceptional work environment recognized worldwide on Best Companies lists. You'll also be surrounded by colleagues committed to helping each other grow through our unique Check-In approach, where ongoing feedback flows freely. If you want to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status. Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015. Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees. At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. There's more than meets the eye when it comes to Adobe. Take the quiz and see how well you know us! Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015. Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.